What is an Emergency? It is our view that an emergency situation is when the incident is dangerous, life threatening or may result in personal injury or public liability claim or serious deterioration of the property.
If you have an emergency situation, e.g. water coming through the ceiling, please contact the Emergency maintenance company S.A.B Maintenance 0121 523 9967 or 07950273312 for immediate action.
All maintenance issues should be reported as soon as possible to Click on 0121 227 4860 or by email to firstname.lastname@example.org
Should any maintenance issues not be reported tenants will be charged for any further damage caused as a direct result of this not being reported.
Tenants should continue the upkeep of the property as part of the tenancy agreement however any breakdown of items or appliance is usually covered by the landlord. Should any appliance breakdown as a result of tenant error you will be charged to repair or replace items.
What is a Deposit?
A deposit is required prior to occupation of the property. The deposit is normally equivalent to 1 ½ month’s rent, but may vary depending on the landlord. The deposit is held to cover any breakages, damage, or other household liabilities. The deposit cannot be used by the tenant to cover rent.
Where is the deposit kept?
If the property is managed by Click, the deposit is held and registered with a government scheme until the termination of the tenancy. If the property is not managed by Click then the monies are registered with the landlords choice of scheme. The landlord has the responsibility to register the sum held.
How and when do I get my Deposit back?
To ensure an efficient return of your Deposit, please refer to the following steps: You will need to contact your utility suppliers to confirm you have vacated the property and to close your accounts. You will need to provide proof of final payments to Click for the gas, water, electricity and council tax (where applicable) in order to have your Deposit returned.
Until confirmation that all accounts have been cleared has been received, Click will be unable to process the return of any tenant’s deposits. Deposits are only returned once all rent arrears for the household are cleared in full. This includes any charges for late and returned payments, as highlighted in your Tenancy Agreement.
Click require a forwarding address for each tenant in order for the Deposit to be sent to you by Cheque. Should for any reason you require as transfer of the monies we will also require bank account details however this service is only offered in special circumstances. In the event that no forwarding address is provided Click we hold the deposit until we have received this information. Please also note:
If any members of your household are remaining in the property but you are vacating, please ask your household to forward to our Office a letter signed by each remaining member of the household. This letter must state the following:
- You do not owe any monies for outstanding bills;
- The remaining tenants are happy with the condition of the property
- The deposit has been paid over to you by the remaining tenant or agreed between you.
(Click will hold the initial deposit paid to us against the remaining tenancy agreement so we ask for this to be resolved between tenants.)
Please note that once you have vacated the property we will not be able to allow you further access to the property. Should Click have to attend the property on your behalf you may be charged a call out fee for each visit. You may find the Royal Mail redirection facility useful to forward your mail to your new address, see www.royalmail.co.uk for further details.
Deposits will only be returned once repairs and redecoration have been performed and the invoices for work received– if the property is decorated by a tenant it will be professionally decorated back to its original manner by the Landlord’s representative and the costs will be deducted from the Deposit unless previously agreed by Click.
The Deposit is not to be used by the tenant towards the final rent payment. The Deposit shall be returned to the tenant (without interest and less any relevant deductions, where applicable) once the tenancy has been terminated, the property has been vacated and within 21 working days of receiving written proof that all utility bills have been paid, providing all necessary work has been completed to the Landlords satisfaction and the work has been invoiced and paid. Where there is more than one right to make a deduction, the landlord has the right to appropriate the deposit as he sees fit and this can cause a delay to the length of time it takes to process a Deposit refund. Please note: all maintenance works performed by Click will incur a handling fee to cover costs.
Deposits registered with the TDS
To comply with new government legislation all Deposits registered through the TDS (for tenancies signed after the 5th April 2007) will be processed under the following procedures:
1) You will be notified in writing of any proposed deductions to be made from your Deposit within 14 days of your exit inspection being completed.
2) Following receipt of this notification you will have a 7 day deadline to disagree with the decision made and your reasons must be forwarded to the ClickLettings Office in writing (emails accepted)
3) The case will be reviewed and deductions negotiated where applicable.
4) In the event that an agreement cannot be finalised, the disputed amount and details of the case will be forwarded to the Dispute Service for independent adjudication.
5) At this stage progress of the dispute can be monitored through the TDSL website using your unique I.D. code.
6) The undisputed Deposit amount will be returned once proof that final bills have been supplied and the disputed amount is considered and will be returned to you by the Dispute Service once their decision has been finalised.